Patron Code of Conduct Policy
The Gallo Center for the Arts asks all guests to be respectful of others around
them. Any guest who interferes with the enjoyment of another individual during an
event is subject to ejection from the building. During performances we ask all guests
to remain seated for the duration of the performance. Depending on the demographics
of certain events (such as concerts), standing may be accepted as normal protocol.
Guests are permitted to stand if the majority of the audience is doing the same.
Some entertainers will instruct the Gallo Center staff not to ask anyone to sit
down during their performance. Standing on seats or any other building structure
is not permitted and may result in ejection from the event.
The Gallo Center for the Arts Ticket Office, its phone center, and its website,
are the only authorized outlets for tickets to performances presented by the
Center. Tickets purchased from sources such as brokers or third-party websites,
unless specifically authorized by the Center, are purchased at the consumer's
own risk. By purchasing from the official ticket provider, you are assured that
the tickets you receive are valid, are being sold to you at face value, and will
be honored by the Center.
All programs, artists and ticket prices are subject to change.
The Gallo Center strives for accuracy in its marketing communications, but
occasionally typographical or other unintentional errors occur. The Center
reserves the right to correct any errors at a patron’s time of purchase.
Exchanges can be made in person, by mail, or over the phone with a $3 exchange fee. The exchange must be completed at least 24 hours in advance of the show date being returned. The exchange also has to be made within the same producing company and season of the original tickets purchased.
The Gallo Center for the Arts has a “no refund” policy. All ticket sales
are final and non-refundable. There are no refunds unless an event is cancelled
and not replaced. No refunds or credits will be offered on previously purchased
tickets if a promotional price is offered at a later date.
Notice to ticket scalpers: If the Gallo Center identifies your account as one being used to purchase tickets for resale on the secondary market, and you have purchased tickets to a show that has been rescheduled, we will not refund your tickets, exchange them for a different show or issue a credit/gift certificate in the amount of your purchase. Your only option will be retain those tickets for use on the new date of the rescheduled show.
The Gallo Center for the Arts has numerous performances that children will
love as much as adults. Children over age four are welcome at most of these
events, with the exception of symphonies, ballets and operas. Most
performances of this type are not recommended for children under age 8.
Regardless of age, every child must have a ticket. As a requirement of the
city’s fire code, children may not sit in a parent’s lap. Children who are
unable to sit quietly during a performance, along with the adult accompanying
them, may be asked by an usher to leave the theater temporarily. There are
television monitors in the Marie Damrell Gallo Grand Lobby for your viewing until you are able to re-enter
the theater. Parents should consider aisle seating when bringing young children
who may need to exit if they are restless or need a bathroom break.
Ticket Purchase Fees
- Facility Fee - $2/per ticket (Internet, Phone & Walk up)*
- Single Tickets Handling Fee (Phone & Internet) - $5/per ticket; (Walk up) - No Charge
- Single Ticket Promo Code Handling Fee (Phone & Internet) - $5/per ticket; (Walk up) - No Charge
- Subscription Orders Handling Fee- $25/per order
- Group Orders Handling Fee (15+ only) - $25/per order
- Exchange Fee - $3/per exchange
*What is the Facility Fee? As the Gallo Center for the Arts ages—the building opened in 2007—this fee is an important component in funding maintenance and improvements designed to keep the Center in a state-of-the-art condition that will continue to attract the best of the performing arts to our community. We appreciate your understanding of this necessity.
For some pre-selected performances, we will typically impose a predetermined amount of
tickets per show per person (regardless of the number of transactions) in order
to provide tickets to as many patrons as possible. We reserve the right to cancel,
without notice, any or all orders and tickets from individuals who exceed the posted
limits. This includes multiple orders associated with the same name, e-mail address,
billing address, credit card number or other information. Persons or organizations
purchasing on behalf of a group of 15 people or more, with a group sales contract,
are exempted from this policy. Gallo Center donors also are exempted from the policy.
Notice to Ticket Brokers
The Gallo Center for the Arts, like many other performing arts venues, is victimized by ticket broker companies and individuals who purchase tickets to popular concerts and then prey on unwitting consumers by selling them those tickets at grossly inflated prices. To help deter such activities, the Gallo Center scrutinizes all ticket orders and reserves the right to cancel, without notice, any purchase that we deem to be suspicious. For example, an order for ten concert tickets from an individual in Florida or other distant location is very likely to be cancelled. If you have placed such an order that the Gallo Center cancels, and you dispute our decision, you may call our Ticket Office at (209) 338-2100 to discuss the reason for your purchase.
The Gallo Center no longer provides advisories or ratings about subject
matter, as sensitivities greatly vary from person to person. If you have
concerns about show content, age-appropriateness or other subjects,
contact the Ticket Office at (209) 338-2100 or firstname.lastname@example.org.
We also recommend using Google or YouTube to learn more about a
show or performer before making a purchase.
Gallo Center for the Arts ("GCA") knows that users of its web site care about
provide you with information about how we collect, store and use personally
identifiable information obtained through our web site. We refer to this
information as "personal information." GCA reserves the right to revise this
How Information Is Collected
When you register online as a constituent or wish to utilize certain areas of
our web site services, we will ask you for information such as your name,
address, e-mail address, telephone number, certain demographic information and
(if needed) credit card information. We need certain information in order to
register you as a unique user and let you access personalized services. However,
other requested information is optional and can be given at your discretion.
Like most web sites, GCA uses "cookies." A "cookie" is a text file, invoked by
standard browser software, that we place on your hard drive to enable our
systems to, among other things, recognize your browser, track transactions, and
allow you to navigate our web site without having to re-enter information. We
may also automatically receive and store certain other types of information,
such as the type of web browser you use or the pages you link to from the GCA
Use of Information We Collect
Personal information collected through this web site may be used by GCA to communicate
with you, register you as a user, allow purchasing and shipping of tickets, subscriptions,
memberships and/or merchandise, enable you to participate in special promotions
and to navigate the web site without having to re-enter information, administer
our web site, comply with applicable law, and as otherwise provided in this privacy
policy. We may occasionally make patron contact information available to the Gallo
Center’s resident companies, but only if their programs or events closely coincide
with our patrons’ arts and entertainment interests. On those occasions, the information
is provided with strict, limited-use guidelines. The Gallo Center for the Arts respects
and guards your privacy.
Certain areas of our programs, such as our e-Newsletter and database, use
personal information to send notices to registered users via e-mail. If you
provide your mailing address or telephone number, GCA may also use your personal
information to contact you by mail or by telephone regarding special offers from
GCA, updated information about GCA or the GCA web site, and new services offered
by GCA. If you wish to be removed from this contact list, you may do so by
contacting GCA directly. (See the "Whom To Contact If You Have Questions"
Third-Party Service Providers
GCA may engage reputable third-party vendors in order to help us manage our web
site ticket sales and allow us to better service our visitors and customers.
GCA's site may contain links to third-party web sites. Once you leave GCA's web
Administration of Our Web Site / Compliance with Law
We may disclose your personal information when we have reason to believe that
disclosing this information is necessary to identify, contact, or bring legal
action against someone who may be violating our Terms and Conditions of Use or
to protect the safety, property or other rights of our users or the public. In
addition, we may disclose or access account information for administrative and
other purposes that we believe are necessary to develop, maintain, and improve
our products and services. We also may disclose your personal information if we
believe in good faith that we are required to do so in order to comply with
applicable law, a subpoena, or other legal process.
You Can Review And Change Your Personal Information
We encourage users to update and edit their personal information and keep it
current by visiting our site to login and update their account or notifying us
of any changes. Contact us at email@example.com if you wish to make any changes
to your personal information or if you wish to change your preferences regarding
receiving communications from GCA. You can also write to us at:
Gallo Center for the Arts
1000 I Street
Modesto, CA 95354
Please include both your old and new contact information so that we can make the
Security Used To Protect Your Information
We take commercially reasonable steps to maintain the security of customer
information via a variety of access controls, including SSL certification,
password protection, electronic firewalls, and data encryption. However, GCA
does not guarantee the security of such information.
Other Organizations Featured On Our Web Site
We may provide links to other web sites, but GCA is not responsible for the
privacy policies, terms and conditions of use, or content of any such web sites.
We encourage you to familiarize yourself with the privacy policies and terms and
conditions of use of linked web sites. You may agree to provide personal
information to other companies who provide content for various parts of our web
site. If you agree to provide information to such companies, that information
will be subject to their privacy policies.
Children Under Thirteen Years of Age
We do not knowingly collect personally identifiable information from children
under thirteen years of age.
this page periodically to review our current policy so that you will always know
what information we gather and how we may use that information.
Whom To Contact If You Have Questions
If you have any questions, please email us at: firstname.lastname@example.org.
Terms and Conditions of Use
By accessing and using this web site, you agree to abide by these Terms and
these terms and conditions, please do not access or otherwise use this web site
or any information contained on this web site. These Terms and Conditions of Use
may be revised periodically, and we advise you to check here from time-to-time
for any changes. Your continued use of the web site shall be deemed your consent
to such changes.
collection and use of information.
2. Intellectual Property
The design of this web site and its content are the property of Gallo Center for
the Arts ("GCA") and are protected by copyright, trademark, and other
intellectual property laws. GCA authorizes you to view and download the content
portion of this web site only for your personal, non-commercial use, provided
that you retain, on any copies of the materials, all copyright and other
proprietary notices contained on the original materials. You may not otherwise
copy, reproduce, modify, adapt, display, perform, publish, create derivative
works from, store, sublicense, translate, sell, rent, reverse engineer,
decompile, disassemble, or otherwise exploit this web site or its content.
The display of any trade names, trademarks, service marks, logos, or domain
names on this web site does not imply that a license of any kind has been
granted with respect to such trade names, trademarks, service marks, logos, or
domain names. Any unauthorized downloading, re-transmission, or other copying,
modification, or use of trade names, trademarks, service marks, logos, or domain
names may be a violation of trademark and copyright laws and could subject you
to legal action.
If you post content or submit material to this web site, you grant GCA a
nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable
right to use, reproduce, modify, adapt, publish, translate, create derivative
works from, distribute, and display such content throughout the world in any
media now known or hereinafter devised. You represent and warrant that you own
or otherwise control all of the rights to the content that you post; that the
content is accurate; that use of the content does not violate this policy and
will not cause injury to any person or entity; and that you will defend,
indemnify and hold GCA and its employees, agents, officers, directors, agents,
contractors, suppliers, and other representatives harmless from and against all
liabilities, damages, claims, actions, costs, and expenses (including reasonable
attorneys' fees) resulting from content you supply. GCA has the right but not
the obligation to monitor and edit or remove any activity or content. GCA takes
no responsibility and assumes no liability for any content posted by you or any
You should be aware that the Internet is not secure. If you choose to send any
electronic communications by means of this web site, you do so at your own risk.
GCA does not guarantee that such communications will not be intercepted or
changed or that they will reach the intended recipient securely.
YOUR ACCESS TO AND USE OF THIS WEB SITE ARE AT YOUR SOLE RISK. YOU ARE ENTIRELY
LIABLE FOR YOUR ACTIVITIES. GCA DOES NOT WARRANT THE ACCURACY, COMPLETENESS,
TIMELINESS OR OTHER CHARACTERISTICS OF ANY CONTENT AVAILABLE ON OR THROUGH THIS
WEB SITE. THIS WEB SITE AND THE INFORMATION ON IT ARE PROVIDED "AS IS." GCA
MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A
PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. GCA SHALL NOT BE RESPONSIBLE OR
LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY LOSS OR DAMAGE CAUSED BY USE OF, OR
RELIANCE ON, OR INABILITY TO USE OR ACCESS THIS WEB SITE, OR DELAYS,
INACCURACIES, ERRORS, DEFECTS OR OMISSIONS IN THE WEB SITE, REGARDLESS OF THE
CLAIM OR AS TO THE NATURE OF THE CAUSE OF ACTION, EVEN IF GCA HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.
GCA SHALL NOT BE LIABLE UNDER ANY LEGAL THEORY FOR ANY DAMAGES SUFFERED IN
CONNECTION WITH USE OF THIS WEB SITE, INCLUDING BUT NOT LIMITED TO ANY LOST
PROFITS, LOST SAVINGS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING
FROM IMPAIRED OR LOST DATA, SOFTWARE OR COMPUTER FAILURE OR ANY OTHER CAUSE, BY
YOU OR ANY OTHER THIRD PARTY, EVEN IF GCA HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE OR LOSS. YOU HEREBY EXPRESSLY RELEASE GCA FROM ANY AND ALL LIABILITY
OR RESPONSIBILITY FOR ANY DAMAGE CAUSED, DIRECTLY OR INDIRECTLY, TO YOU OR ANY
THIRD PARTY AS A RESULT OF THIS WEB SITE AND ITS CONTENT INCLUDING ANYTHING
DOWNLOADED OR ACCESSED. GCA DOES NOT REPRESENT OR WARRANT THAT THIS WEB SITE
WILL BE AVAILABLE FOR ACCESS ALL THE TIME OR AT ANY TIME ON A CONTINUOUS,
UNINTERRUPTED BASIS, AND IS NOT RESPONSIBLE FOR ANY INCONVENIENCE OR OTHER LOSS
THAT YOU MAY SUFFER AS A RESULT. GCA IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR
COMPUTER, HARDWARE, SOFTWARE, OR OTHER PROPERTY RESULTING IN ANY WAY FROM YOUR
USE OF THIS WEB SITE.
Where applicable law does not allow the exclusion of implied warranties, some of
the foregoing exclusions may not apply to you. This Disclaimer applies to all
content (including but not limited to user e-mails, discussion groups, chat
rooms, blogs, etc.) merchandise, and services available through this site.
You agree to defend, indemnify, and hold GCA and its employees, agents,
officers, directors, agents, contractors, suppliers, constituents and other
representatives harmless from and against all liabilities, damages, claims,
actions, costs, and expenses (including reasonable attorneys' fees) in
connection with or arising from your use of this web site. GCA may participate
in the defense of any claim or action at your expense and any negotiations for
settlement. GCA reserves the right, on notice to you, to assume exclusive
defense and control of any claim or action subject to indemnification by you,
without relieving you of your indemnification obligations hereunder.
If any provision of these Terms and Conditions of Use is held invalid or
unenforceable, that provision will be enforced to the maximum extent
permissible, and other provisions shall remain enforceable and in full effect.
No failure or delay in enforcing any term, exercising any option or requiring
performance shall be a waiver of that or any other right.
7. Links on This Web Site to Third Party Sites
This web site may contain hyperlinks to web sites operated by persons or
entities other than GCA. Such hyperlinks to other web sites, whether to a home
page or some other page on a web site, are provided for your reference and
convenience only. You agree not to hold GCA responsible for the content or
operation of such web sites. A hyperlink from this web site to another web site
does not imply or mean that GCA endorses the content on that web site or the
operator or operations of that site. You are solely responsible for determining
the extent to which you may use any content at any other web sites to which you
might link from this web site.
8. Links to This Web Site on Third Party Sites
Web sites operated by persons or entities other than GCA may contain hyperlinks
to this web site. You agree not to hold GCA responsible for the content or
operation of such third party web sites. A hyperlink to this web site on another
web site does not imply or mean that GCA endorses either the content of the web
site containing the hyperlink to this web site or the operator or operations of
that site. You are solely responsible for determining the extent to which you
may use any content at any other web sites which might link to this web site.
You agree that you will not upload to, distribute, or otherwise publish on or
through the web site any slanderous, obscene, libelous, defamatory or unlawful
material. You are solely responsible for any content you post to this web site
and represent and warrant that such content (a) shall not be fraudulent; (b)
shall not infringe any third party's copyright, patent, trademark, trade secret,
or other proprietary rights or rights of publicity or privacy; (c) shall not
violate any law, statute, ordinance, or regulation (including without limitation
those governing import/export control, consumer protection, unfair competition,
anti-discrimination, or false advertising); and (d) shall not contain any
viruses, Trojan horses, worms, time bombs, cancel bots, or other computer
programming routines that are intended to damage, detrimentally interfere with,
surreptitiously intercept or expropriate any system, data, or information.
10. International Visitors
GCA makes no representation that materials on this web site are appropriate or
available for use in locations outside the United States. If you access this web
site from outside the United States you are responsible for compliance with
11. Choice Of Law And Forum
These Terms and Conditions of Use shall be governed by and construed in
accordance with the laws of the United States of America and the State of
California, excluding its conflicts of law rules. You expressly agree that the
exclusive jurisdiction for any claim or action arising out of or relating to
these Terms and Conditions of Use or your use of this site shall be in the state
or federal courts located in the County of Stanislaus in the City of Modesto,
and you further agree and submit to the exercise of personal jurisdiction of
such courts for the purpose of litigating any such claim or action.
Whom To Contact If You Have Questions
If you have any questions, please email us.