Frequently Asked Questions

» How can I purchase tickets?

Online www.galloarts.org - Simply select a performance and follow the steps for purchasing. Tickets will either be mailed to you or held at the ticket office, depending upon the date of the performance.
By phone: 209-338-2100
10am – 6:00 pm, Mon-Fri
10am – 4:00 pm, Sat
Outside the 209 calling area: 1-877-488-3380
In person: The Gallo Center for the Arts Ticket Office is located at:
1000 I Street
Modesto, CA 95354 Maps & Directions
10am – 6:00 pm, Mon-Fri
10am – 4:00 pm, Sat

» How do I purchase tickets online?

When purchasing tickets online, you will be prompted to create an account or log in if you haven't logged in already. Creating an account online is fast, easy, and secure. This ensures the identity of who you are, before you make any transactions on our website. You need only to create an account one time, after which you simply log in to your account for all future ticket purchases.

» How can I get on your email list, or request a brochure?

You will need to create an account with us to join our email list, request a brochure, buy tickets, make a donation, and receive any promotional offers. Gallo Center for the Arts never rents or sells any of our patron emails.

» I unsubscribed to your eNewsletter, what can I do to resubscribe?

If you have unsubscribed to any of our eNewsletters, you can request an invitation to subscribe again by sending an email to us at gallonews@galloarts.org. Please specify the email address you want to use, if it differs from the one you are sending the request from. You will then be sent an invitation to subscribe. After you opt-in to that invitation, you will be back on the list for future emails.

» I haven't received any of your emails, what can I do?

There can be many reasons why you do not receive emails, but the most popular are the filter settings in your email application. You also may have a 3rd party spam application or service that is blocking the receipt of our emails.

First, please check your Junk or Spam (Quarantine) folders. If you see our email in your Junk or Spam folder, you can mark it as safe by selecting the email and clicking the "Not Spam" or "Mark as Safe" links, if provided. You can also then try adding our email to your Address Book, Contacts, or personal Whitelist.

For the receipt of our eNewsletters and announcements please add gallonews@galloarts.org to your Address Book, Contacts, or personal Whitelist. For signup to our website and for the receipt of ticket sales, the email address you should add to your email software would be admin@galloarts.org.

If you believe the problem to be with your Internet Service provider, you can provide us with an alternative email address by contacting us.

» How can I make a donation and contribute to the arts?

You can make a donation online, by mail, or by phone. Please click here to make a donation online, for all other details about supporting the arts click here!

» What is “Parterre” Seating?

The Parterre section is 2nd level seating towards the rear of the main floor, located underneath the balcony seats. You can view the seating charts to see the sections for each theater. You can also view the stage from each section.

» Where do I park?

Parking is available in our parking facility located 1 block northeast of the theaters; you can view the maps and directions to plan your visit.

» What if I’m late to a performance?

Please allow ample time for travel and parking prior to performances. Lobby doors open 2 hours prior to performance times. Theater doors open 30 minutes prior to performance time. We recommend that you arrive at least 15 minutes prior to the event. Late arrivals are distracting to the artists and fellow audience members. Latecomers will be seated by ushers as soon as possible and in accordance with contractually binding artists’ preferences.

» Can I bring children?

Gallo Center for the Arts is proud to present several events that children will love as much as adults. Children over age three are welcome at most events, but regardless of age, must have a ticket. All children must be able to sit quietly in their seats throughout the performance. Those unable to do so, along with the adult accompanying them, will be asked by an usher to leave the theater. There will be monitors in the lobby for your viewing until you are able to re-enter the theater. Being sensitive to your neighbors allows everyone to have a more pleasant concert experience.

» I have special needs. What do I do?

Gallo Center for the Arts is committed to making its facilities and performances accessible for all patrons. Amenities include:
Parking - Parking spaces for those with disabilities are located at each side of the facility and in the parking garage.
Elevators - There are two elevators located to the right of the ticket office, in the center of the building with access to all 3 levels.
Wheelchair Reservations and Seating – If possible, please request wheelchair seating at the time of ticket purchase. A limited number of wheelchairs are available for transportation of patrons if needed. They can be reserved by calling 209-338-2100, or reserved on the day of show at the ticket office.
Restrooms - Restrooms in the lobby and upper levels provide facilities for those with disabilities.
Audio Aids - Headsets which amplify the sound are available at no cost to the hearing impaired. Individuals wishing to obtain a headset may contact an usher upon entering the lobby area or ask at the ticketing office. We ask that you leave your drivers license when picking up the hearing device.

» I left something at the theater. How do I get it back?

Please contact us at 209-338-2100 the business day following a performance to inquire about lost items. Lost & Found is kept at the security desk.

» How do I rent the Gallo Center for the Arts?

Please visit our Rentals page for all documentation regarding leasing, rental rates, and contact information.

» When do tickets go on sale?

Tickets for the 2007-08 Season are on sale now. Shows added to the Season will go on sale at specific dates and times. Tickets for the 2008-09 Season will go on sale sometime in May 2008.

» Can I buy gift certificates?

Gift certificates, available in any denomination, are redeemable at the Gallo Center for the Arts Ticket Office for tickets to events.

» What do I do if I lose my tickets?

Contact the ticket office so that they can pull up your account and reprint your tickets. We can keep them at Will Call for you to pick up.

» I have purchased tickets but they haven’t arrived in the mail.

If your tickets were mailed to you and have not arrived after 10 business days, please contact our Ticket Office at 209-338-2100.

» Where can I get something to eat before the show?

Light snacks and drinks are available in the lobbies of the theaters prior to the shows. No food or drink is allowed in the theaters, however bottled water is okay. Modesto has many fine downtown restaurants in a variety of price ranges within walking distance of the Center.

» How can I be reached when I’m in the theater?

Parents and doctors may leave these numbers in the ticket office in case of an emergency. Be sure your caregiver knows the name of the production you are seeing, what theater you are in and the exact location of your seats. House management staff will then be able to locate you in case of emergency.

» Do you offer Print-At-Home ticketing?

Not at this time.

» Can I take pictures in the theaters?

Photography and audio/video recording of any performance, or the possession of any such device inside the theaters is strictly prohibited. Violation of this rule may result in Confiscating the device and/or eviction from the theater at the discretion of management.

» How do I know if a concert has been cancelled?

The ticket office will notify patrons of any canceled shows as soon as they get notification from the producing company.

» I purchased tickets, but now I can’t attend. What can I do?

The Gallo Center for the Arts has a “no refund” policy. All ticket sales are final and non-refundable. There are no refunds unless an event is cancelled and not replaced. Exchanges can be made in person or by mail. The exchange should be completed at least 24 hours in advance of the show date being returned. Click here for Gallo Center for the Arts ticket policies.