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Frequently Asked Questions

» How can I purchase tickets?

  • Online - Simply select a performance and follow the steps for purchasing. Tickets will either be mailed to you or held at the ticket office, depending upon the date of the performance.

  • By phone: 209-338-2100
    10:00 am – 6:00 pm, Monday–Friday
    12:00 noon – 6:00 pm, Saturday
    Outside the 209 calling area: 1-877-488-3380

  • In person: The Gallo Center for the Arts Ticket Office is located at:
    1000 I Street
    Modesto, CA 95354 Maps & Directions
    10:00 am – 6:00 pm, Monday–Friday
    12:00 noon – 6:00 pm, Saturday
» How do I purchase tickets online?

Visit First, enter a promo number if you have one. Make your event selections from the Calendar or Events Listing. During checkout you will be prompted to login or register if you haven't already created your online account. Creating an account is fast, easy, and secure!

» I forgot my password?

Go to the Login page located here and select the "Forgot Your Login?" tab. Enter the email address you used to register with us and you will receive a confirmation email from us. Click the link in that email for instructions to create a new password for your account.

» I forgot my email address?

Go to the Login page located here and select the "Lookup Your Account" tab. Enter your Customer No. (you can get this from a receipt, etc.) Phone Number, and Postal Code and you will be logged in if all 3 of those match. Your email address will then display on the page for reference.

» What method of payment do you accept online?

We accept Visa, Mastercard and American Express cards online. We do not accept Discover Card or ATM Debit cards.

» How do I purchase a subscription?

You can visit here for current subscription information. These offerings depend on availability and date of season. Discounted ticket prices may be available with these purchases as well. You can also call our Ticket Office at 209-338-2100 for subscription information and purchases.

» How can I receive your eNewsletters, brochures, or any other promotions regarding your events?

To receive our eNewsletter, you can click click here for a quick sign up. For brochures and mailers, you will need to create an account with us to join our email list (as well), receive brochures, buy tickets, make a donation, and receive any other promotional offers. Gallo Center for the Arts never rents or sells any of our patron emails.

» I haven't received any of your emails, what can I do?

There can be many reasons why you do not receive emails, but the most popular are the filter settings in your email application. You also may have a 3rd party spam application on your computer that is blocking the receipt of our emails. It could also be that your email account is or was temporarily full and has bounced our emails. Also, someone that you share an email address with had unsubscribed from our eNewsletter, or contacted us by phone or mail requesting to never send email anymore.

To ensure automated emails from our order systems and eNewsletter will reach your inbox, please check your Junk or Spam (Quarantine) folders. If you see our email in your Junk or Spam folder, you can mark it as safe by selecting the email and clicking the "Not Spam" or "Mark as Safe" or equivalent procedure in your email application. You should then add our email address "", and our eNewsletter address "" to your Address Book, Contacts, or personal Whitelist.

If you believe the problem to be with your email account or Internet service provider, you can provide us with an alternate email address if you log in to your account and update your email address and then also sign up to receive our eNewsletters with the new email address.

For our eNewsletter: If you, or someone that you share an email address with, in the past requested to never be emailed our eNewsletter, you may be in "Do Not Contact" status with our eNewsletter service provider. We cannot unlock those emails at our facility, you will need to contact the service provider directly from your locked email address. For instructions on how to do this, please contact us so we can verify the status and to request specific instructions on how you can contact our eNewsletter service provider directly so they can unlock your account. This procedure is only required if you do not want to provide us with a different email address.

» How can I make a donation and contribute to the arts?

You can make a donation online, by mail, or by phone. Please click here to make a donation online, for all other details about supporting the arts click here!

» What is “Parterre” Seating?

The Parterre section is 2nd level seating towards the rear of the main floor, located underneath the balcony seats. You can view the seating charts to see the sections for each theater. You can also view the stage from each section.

» Where do I park?

Parking is available in our parking facility located 1 block northeast of the theaters. Currently, parking is $5, cash only. You can view the maps and directions to plan your visit.

» What if I’m late to a performance?

Please allow ample time for travel and parking prior to performances. Lobby doors open 2 hours prior to performance times. Theater doors open 30 minutes prior to performance time. We recommend that you arrive at least 15 minutes prior to the event. Late arrivals are distracting to the artists and fellow audience members. Latecomers will be seated by ushers as soon as possible and in accordance with contractually binding artists’ preferences.

» Bringing Children to the Center

The Gallo Center for the Arts is proud to present numerous events that children will love as much as adults. With some exceptions (see below), children over age four are welcome at most events, but regardless of age, must have a ticket. As a requirement of the city’s fire code, children may not sit in a parent’s lap. Children who are unable to sit quietly during a performance, along with the adult accompanying them, may be asked by an usher to leave the theater temporarily. There are television monitors in the lobby for your viewing until you are able to re-enter the theater. Being sensitive to your nearby patrons allows everyone to have a more pleasant theater experience.

Symphony, ballet and opera performances are generally appropriate only for adults and older children, as silence is required throughout the performance. Most events of this type are not recommended for children younger than age 8. However, children age four and older are welcome to attend “The Nutcracker,” provided they can happily and quietly sit in their own seat while observing a 2-hour performance of this ballet.

Parents know their children best, and may consider selecting an aisle seat when bringing young children in case a quick exit is needed for an unavoidable visit to the restroom, or for a talkative or restless child. Out of courtesy to other patrons, the Gallo Center requests that no infants or toddlers be brought to any performance.

» I have special needs. What do I do?

Gallo Center for the Arts is committed to making its facilities and performances accessible for all patrons. Amenities include:
  • Parking - Parking spaces for those with disabilities are located at each side of the facility and in the parking garage.

  • Elevators - There are two elevators located to the right of the ticket office, in the center of the building with access to all 3 levels.

  • Wheelchair Reservations and Seating – If possible, please request wheelchair seating at the time of ticket purchase. A limited number of wheelchairs are available for transportation of patrons if needed. They can be reserved by calling 209-338-2100, or reserved on the day of show at the ticket office.

  • Restrooms - Restrooms in the lobby and upper levels provide facilities for those with disabilities.

  • Audio Aids - Headsets which amplify the sound are available at no cost to the hearing impaired. Individuals wishing to obtain a headset may contact an usher upon entering the lobby area or ask at the ticketing office. We ask that you leave your drivers license when picking up the hearing device.

» I left something at the theater. How do I get it back?

Please contact us at 209-338-2100 the business day following a performance to inquire about lost items. Lost & Found is kept at the security desk.

» Where can I get more information on the use of the facility?

Please visit our Facilities Use page for all documentation regarding our facility and contact information.

» When do tickets go on sale?

Ticket sale times will vary from season to season. Shows added to the Season will go on sale at specific dates and times. Please check back to our website for current information.

» Can I buy gift certificates?

Gift certificates, available in any denomination, are redeemable at the Gallo Center for the Arts Ticket Office for tickets to events and can be purchased online here, calling 209-338-2100, or visiting our Ticket Office at 1000 I Street, Modesto, CA.

» Can I send a gift backstage to an artist, or request an autograph?

The Gallo Center for the Arts receives many such inquiries each season. It is our policy not to forward gifts, personal notes, or special requests of any kind to artists or the representatives accompanying them. This policy was adopted because a great majority of artists are flooded with requests while they are on tour, and so are the venues where they perform. It is not feasible for either artists or venues to respond to these requests. Any gifts or other items which are mailed or delivered the Gallo Center will not be returned. You may wish to consider visiting an artist’s website to see if there is an alternative means of contacting them.

» What do I do if I lose my tickets?

Contact the ticket office so that they can pull up your account and reprint your tickets. We can keep them at Will Call for you to pick up.

» I have purchased tickets but they haven’t arrived in the mail.

If your tickets were mailed to you and have not arrived after 10 business days, please contact our Ticket Office at 209-338-2100.

» Where can I get something to eat before the show?

Light snacks and drinks are available in the lobbies of the theaters prior to the shows. Visit our Concessions page for a menu. No food is allowed in the theaters, but patrons make take bottled water or beverages sold in the Center's capped 'Whirley' cups in with them. No other beverages are allowed. Modesto has many fine downtown restaurants within walking distance of the Center. Please click here for a list and a map.

» How can I be reached when I’m in the theater?

Parents and doctors may leave these numbers in the ticket office in case of an emergency. Be sure your caregiver knows the name of the production you are seeing, what theater you are in and the exact location of your seats. House management staff will then be able to locate you in case of emergency.

» Do you offer Print-At-Home ticketing?

Not at this time.

» Can I take pictures or use my cell phone in the theaters?

The use of cameras, cellular phones, pagers or any such device, for audio/video recording, photography, texting, checking email or other related activities, is strictly prohibited in the theaters. Violation of this rule may result in confiscating the device and/or eviction from the theater at the discretion of management.

» How do I know if a concert has been cancelled?

The ticket office will notify patrons of any canceled shows as soon as they get notification from the producing company.

» I purchased tickets, but now I can’t attend. What can I do?

The Gallo Center for the Arts has a “no refund” policy. All ticket sales are final and non-refundable. There are no refunds unless an event is cancelled and not replaced. Exchanges can be made in person or by mail. The exchange should be completed at least 24 hours in advance of the show date being returned. Click here for all Gallo Center for the Arts policies.