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Frequently Asked Questions

How can I purchase tickets?
Online - Simply select a performance and follow the steps for purchasing. Tickets will either be mailed to you or held at the ticket office, depending upon the date of the performance.

By phone: 209-338-2100
10:00 am – 6:00 pm, Monday–Friday
12:00 noon – 6:00 pm, Saturday
Outside the 209 calling area: 1-877-488-3380

In person: The Gallo Center for the Arts Ticket Office is located at:
1000 I Street
Modesto, CA 95354 Maps & Directions
10:00 am – 6:00 pm, Monday–Friday
12:00 noon – 6:00 pm, Saturday
How do I purchase tickets online?
Visit Click links to events from the Calendar, Events Listing or Categories pages. Click a 'Buy Now' link or button. During checkout you will be prompted to login or register if you haven't already created your online account. Creating an account is fast, easy, and secure!
I forgot my password?
Go to the 'Forgot Your Login?' webpage located here. Enter the email address you used to register with us and you will receive a confirmation email from us. Click the link in that email for instructions to create a new password for your account.
I forgot my email address?
Go to the 'Lookup Your Account' webpage located here. Enter your Customer No. (you can get this from a receipt, etc.) Phone Number, and Postal Code and you will be logged in if all 3 of those match. Your email address will then display on the page for reference.
What method of payment do you accept online?
We accept Visa, Mastercard and American Express cards online. We do not accept Discover Card or ATM Debit cards.
How do I purchase a subscription?
You can visit here for current subscription information. These offerings depend on availability and date of season. Discounted ticket prices may be available with these purchases as well. You can also call our Ticket Office at 209-338-2100 for subscription information and purchases.
How do I purchase tickets with a Promo Code?
Click the 'Buy Now' link or button for your event. Before you select your seats, enter your promo code. The Promo Code box is located just under the main navigation menu, when selecting your seats. Promo codes will not be accepted if you already added events to your shopping cart (please empty cart first), or when applying a promo code to a non-discounted event. Promo codes will adjust prices for discounted events and display them only. Complete the purchase transaction, your promo will be applied. If you want to view and purchase all other regularly priced events, click the 'Reset' link next to the promo code box from the Calendar of Events page.
How can I receive your eNewsletters or other promotions?
To receive our eNewsletters and promotions you will need to create an account with us to join our email list, receive brochures, buy tickets, make a donation, and receive any other promotional offers. Gallo Center for the Arts never rents or sells any of our patron emails.
I haven't received any of your emails (eNewsletter or Receipts)
There are a few things you can do to ensure that you receive our emails into your inbox.
  • Check your SPAM/JUNK folders in your email application. Select "Not SPAM or Not JUNK" etc. where indicated.
  • Add our email addresses gallonews(at) and web(at) to your Contacts. (Substitute (at) with @)
  • Add the domains "" and "" to your Contacts and/or whitelist
  • If you are using a company email address, sometimes a company firewall disallows outside emails. Check with your IT administrator to see if our email addresses and domains above is allowed through their firewall
  • In Gmail, etc., be sure to check your inbox sub-folders. Sometimes emails get filtered to those areas. In Gmail there is a "Promotions" category folder where emails can get sent to. Here are instructions from Google on how to change that filter.
  • Here are some additional instructions from Yahoo! on how to check the above similar methods.
  • Or, just change your email address to a different one. Visit this page to update your email with us.
Please note: If you, or someone you share an email address with, previously clicked the "Manage Your Subscription" link at the bottom of the our eNewsletters and selected "Never Email Me Again", or, called us previously to never be emailed, our service places your account in Do Not Contact status. Once that happens we cannot reinstate your email in house. You will need to contact our eNewsletter service directly to have that flag removed. Below is the procedure of how to reinstate your email address:
  • Using your email address account that needs to be reinstated, send an email directly to
  • In the Subject field type: Reinstate email for the Gallo Center
  • In the message body type: Please reinstate my email address for the Gallo Center for the Arts. The Gallo Center CID# is 231176, and I request to receive all emails from all lists.
This process can take up to a week. You will be contacted directly from them regarding the status.
How can I make a donation and contribute to the arts?
You can make a donation online, by mail, or by phone. Please click here to make a donation online, for all other details about supporting the arts click here!
What is “Parterre” Seating?
The Parterre section is 2nd level seating towards the rear of the main floor, located underneath the balcony seats. You can view the seating charts to see the sections for each theater. You can also view the stage from each section.
Where can I stay overnight when I come to see a show?
The Gallo Center’s preferred hotel is DoubleTree by Hilton Modesto, a generous sponsor of the Center. We are located just a short walk from the hotel.
Where do I park?
Parking is available in our parking facility located 1 block northeast of the theaters. Currently, parking is $5, cash only. You can view the maps and directions to plan your visit.
What if I’m late to a performance?
Please allow ample time for travel and parking prior to performances. Marie Damrell Gallo Grand Lobby doors open 1 hour and 15 minutes prior to performance times. Theater doors open 30 minutes prior to performance time. We recommend that you arrive at least 15 minutes prior to the event. Late arrivals are distracting to the artists and fellow audience members. Latecomers will be seated by ushers as soon as possible and in accordance with contractually binding artists’ preferences.
Bringing Children to the Center
The Gallo Center for the Arts is proud to present numerous events that children will love as much as adults. With some exceptions (see below), children over age four are welcome at most events, but regardless of age, must have a ticket. As a requirement of the city’s fire code, children may not sit in a parent’s lap. Children who are unable to sit quietly during a performance, along with the adult accompanying them, may be asked by an usher to leave the theater temporarily. There are television monitors in the Marie Damrell Gallo Grand Lobby for your viewing until you are able to re-enter the theater. Being sensitive to your nearby patrons allows everyone to have a more pleasant theater experience.

Symphony, ballet and opera performances are generally appropriate only for adults and older children, as silence is required throughout the performance. Most events of this type are not recommended for children younger than age 8. However, children age four and older are welcome to attend “The Nutcracker,” provided they can happily and quietly sit in their own seat while observing a 2-hour performance of this ballet.

Parents know their children best, and may consider selecting an aisle seat when bringing young children in case a quick exit is needed for an unavoidable visit to the restroom, or for a talkative or restless child. Out of courtesy to other patrons, the Gallo Center requests that no infants or toddlers be brought to any performance.
I have special needs. What do I do?
Gallo Center for the Arts is committed to making its facilities and performances accessible for all patrons. Amenities include:
  • Parking - Parking spaces for those with disabilities are located at each side of the facility and in the parking garage.

  • Elevators - There are two elevators located to the right of the ticket office, in the center of the building with access to all 3 levels.

  • Wheelchair Reservations and Seating – If possible, please request wheelchair seating at the time of ticket purchase. A limited number of wheelchairs are available for transportation of patrons if needed. They can be reserved by calling 209-338-2100, or reserved on the day of show at the ticket office.

  • Restrooms - Restrooms in the Marie Damrell Gallo Grand Lobby and upper levels provide facilities for those with disabilities.

  • Audio Aids - Headsets which amplify the sound are available at no cost to the hearing impaired. Individuals wishing to obtain a headset may contact an usher upon entering the Marie Damrell Gallo Grand Lobby area or ask at the ticketing office. We ask that you leave your drivers license when picking up the hearing device.
I left something at the theater. How do I get it back?
Please contact us at 209-338-2100 the business day following a performance to inquire about lost items. Lost & Found is kept at the security desk.
When do tickets go on sale?
Ticket sale times will vary from season to season. Shows added to the season will go on sale at specific dates and times. Please check back to our website for current information.
Can I buy gift certificates?
Gift certificates, available in any denomination, are redeemable at the Gallo Center for the Arts Ticket Office for tickets to events and can be purchased online here, calling 209-338-2100, or visiting our Ticket Office at 1000 I Street, Modesto, CA.
Can I send a gift backstage to an artist, or request an autograph?
The Gallo Center for the Arts receives many such inquiries each season. It is our policy not to forward gifts, personal notes, or special requests of any kind to artists or the representatives accompanying them. This policy was adopted because a great majority of artists are flooded with requests while they are on tour, and so are the venues where they perform. It is not feasible for either artists or venues to respond to these requests. Any gifts or other items which are mailed or delivered the Gallo Center will not be returned. You may wish to consider visiting an artist’s website to see if there is an alternative means of contacting them.
What do I do if I lose my tickets?
Contact the Ticket Office at 209-338-2100 so that they can pull up your account and reprint your tickets. We can keep them at Will Call for you to pick up.
I have purchased tickets but they haven’t arrived in the mail.
If your tickets were mailed to you and have not arrived after 10 business days, please contact our Ticket Office at 209-338-2100.
Where can I get something to eat before the show?
Light snacks and drinks are available in the lobbies of the theaters prior to the shows. Visit our Concessions page for a menu. No food is allowed in the theaters, but patrons make take bottled water or beverages sold in the Center's capped 'Whirley' cups in with them. No other beverages are allowed. Modesto has many fine downtown restaurants within walking distance of the Center. Please click here for a list and a map.
How can I be reached when I’m in the theater?
Parents and doctors may leave these numbers in the ticket office in case of an emergency. Be sure your caregiver knows the name of the production you are seeing, what theater you are in and the exact location of your seats. House management staff will then be able to locate you in case of emergency.
Do you offer Print-At-Home ticketing?
Not at this time.
Can I take pictures or use my cell phone in the theaters?
The use of cameras, cellular phones, pagers or any such device, for audio/video recording, photography, texting, checking email or other related activities, is strictly prohibited in the theaters. Violation of this rule may result in confiscating the device and/or eviction from the theater at the discretion of management.
How do I know if a concert has been cancelled?
The ticket office will notify patrons of any canceled shows as soon as they get notification from the producing company.
I purchased tickets, but now I can’t attend. What can I do?
The Gallo Center for the Arts has a “no refund” policy. All ticket sales are final and non-refundable. There are no refunds unless an event is cancelled and not replaced. Exchanges can be made in person or by mail. The exchange should be completed at least 24 hours in advance of the show date being returned. Click here for all Gallo Center for the Arts policies.
What should I do if pestered by a panhandler near the Center?
The Modesto Police Department recommends never giving money to panhandlers. There are ample city, county and private agencies that provide services to help them. Please report any incidence of panhandling before a show, and the location where it occurred, to one of our security officers. If you are concerned for your safety, a security officer can escort you to your car after a show.