Tickets
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Patron Code of Conduct Policy

The Gallo Center for the Arts asks all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Gallo Center staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Ticket Policies

The Gallo Center for the Arts Ticket Office, its phone center, and its website, are the only authorized outlets for tickets to performances presented by the Center. Tickets purchased from sources such as brokers or third-party websites, unless specifically authorized by the Center, are purchased at the consumer's own risk. By purchasing from the official ticket provider, you are assured that the tickets you receive are valid, are being sold to you at face value, and will be honored by the Center.

Exchanges

Exchanges can be made in person or by mail. The exchange must be completed at least 24 hours in advance of the show date being returned. The exchange also has to be made within the same producing company and season of the original tickets purchased.

If the new show selection should have a higher ticket price, the patron will pay the additional sum of money. If the new show selection has a lower ticket price, there will be no refund for the price difference.

Exchanges are available for single ticket buyers with a fee of $3 per exchange transaction. Subscribers have free exchange privileges.

Refunds

The Gallo Center for the Arts has a “no refund” policy. All ticket sales are final and non-refundable. There are no refunds unless an event is cancelled and not replaced. No refunds or credits will be offered on previously purchased tickets if a promotional price is offered at a later date.

Ticketing

All patrons MUST have a ticket to enter a performance regardless of age. Children under 4 are not admitted.

Ticket Purchase Fees

  • Facility Fee - $1/per ticket (Internet, Phone & Walk up)
  • Single Tickets Handling Fee (Phone & Internet) - $4/per ticket; (Walk up) - No Charge
  • Single Ticket Promo Code Handling Fee (Phone & Internet) - $4/per ticket; (Walk up) - No Charge
  • Subscription Orders Handling Fee- $10/per order
  • Group Orders Handling Fee (15+ only) - $15/per order
  • Exchange Fee - $3/per exchange

Ticket Limits

For some pre-selected performances, we will typically impose a predetermined amount of tickets per show per person (regardless of the number of transactions) in order to provide tickets to as many patrons as possible. We reserve the right to cancel, without notice, any or all orders and tickets from individuals who exceed the posted limits. This includes multiple orders associated with the same name, e-mail address, billing address, credit card number or other information. Persons or organizations purchasing on behalf of a group of 15 people or more, with a group sales contract, are exempted from this policy. Gallo Center donors also are exempted from the policy.

Notice to Scalpers

The Gallo Center for the Arts, like many other performing arts venues, is plagued by online scalpers who purchase tickets to popular concerts and then re-sell them to unwitting consumers at grossly inflated prices. In order to stop scalpers, the Gallo Center scrutinizes all ticket orders and reserves the right to cancel, without notice, any purchase that we deem to be suspicious. For example, an order for ten concert tickets from an individual in Florida or other distant location is very likely to be cancelled. If you have placed such an order that the Gallo Center cancels, and you dispute our decision, you may call our Ticket Office at (209) 338-2100 to discuss the reason for your purchase.

Privacy Policy

Gallo Center for the Arts ("GCA") knows that users of its web site care about the personal information they provide to us. This privacy policy is designed to provide you with information about how we collect, store and use personally identifiable information obtained through our web site. We refer to this information as "personal information." GCA reserves the right to revise this privacy policy from time to time, and by using the GCA web site, you are agreeing to the terms of the then-current privacy policy.

How Information Is Collected

When you register online as a constituent or wish to utilize certain areas of our web site services, we will ask you for information such as your name, address, e-mail address, telephone number, certain demographic information and (if needed) credit card information. We need certain information in order to register you as a unique user and let you access personalized services. However, other requested information is optional and can be given at your discretion.

Like most web sites, GCA uses "cookies." A "cookie" is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our web site without having to re-enter information. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from the GCA web site.

Use of Information We Collect

Personal information collected through this web site may be used by GCA to communicate with you, register you as a user, allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise, enable you to participate in special promotions and to navigate the web site without having to re-enter information, administer our web site, comply with applicable law, and as otherwise provided in this privacy policy. We may occasionally make patron contact information available to the Gallo Center’s resident companies, but only if their programs or events closely coincide with our patrons’ arts and entertainment interests. On those occasions, the information is provided with strict, limited-use guidelines. Under no circumstances will patron contact information be given to third party organizations that do not have a direct and ongoing affiliation the Gallo Center. The Gallo Center for the Arts respects and guards your privacy.

Certain areas of our programs, such as our e-Newsletter and database, use personal information to send notices to registered users via e-mail. If you provide your mailing address or telephone number, GCA may also use your personal information to contact you by mail or by telephone regarding special offers from GCA, updated information about GCA or the GCA web site, and new services offered by GCA. If you wish to be removed from this contact list, you may do so by contacting GCA directly. (See the "Whom To Contact If You Have Questions" section below).

Third-Party Service Providers

GCA may engage reputable third-party vendors in order to help us manage our web site ticket sales and allow us to better service our visitors and customers.

GCA's site may contain links to third-party web sites. Once you leave GCA's web site, this privacy policy will not apply to such web sites.

Administration of Our Web Site / Compliance with Law

We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms and Conditions of Use or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe are necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process.

You Can Review And Change Your Personal Information

We encourage users to update and edit their personal information and keep it current by visiting our site to login and update their account or notifying us of any changes. Contact us at info@galloarts.org if you wish to make any changes to your personal information or if you wish to change your preferences regarding receiving communications from GCA. You can also write to us at:

Gallo Center for the Arts
1000 I Street
Modesto, CA 95354

Please include both your old and new contact information so that we can make the appropriate changes.

Security Used To Protect Your Information

We take commercially reasonable steps to maintain the security of customer information via a variety of access controls, including SSL certification, password protection, electronic firewalls, and data encryption. However, GCA does not guarantee the security of such information.

Other Organizations Featured On Our Web Site

We may provide links to other web sites, but GCA is not responsible for the privacy policies, terms and conditions of use, or content of any such web sites. We encourage you to familiarize yourself with the privacy policies and terms and conditions of use of linked web sites. You may agree to provide personal information to other companies who provide content for various parts of our web site. If you agree to provide information to such companies, that information will be subject to their privacy policies.

Children Under Thirteen Years of Age

We do not knowingly collect personally identifiable information from children under thirteen years of age.

Changes to Privacy Policy

GCA may revise its privacy policy from time to time. We encourage you to visit this page periodically to review our current policy so that you will always know what information we gather and how we may use that information.

Whom To Contact If You Have Questions

If you have any questions, please email us at: info@galloarts.org.

Terms and Conditions of Use

By accessing and using this web site, you agree to abide by these Terms and Conditions of Use, including the Privacy Policy. If you do not agree to all of these terms and conditions, please do not access or otherwise use this web site or any information contained on this web site. These Terms and Conditions of Use may be revised periodically, and we advise you to check here from time-to-time for any changes. Your continued use of the web site shall be deemed your consent to such changes.

1. Privacy

Please review our Privacy Policy to understand our practices regarding collection and use of information.

2. Intellectual Property

The design of this web site and its content are the property of Gallo Center for the Arts ("GCA") and are protected by copyright, trademark, and other intellectual property laws. GCA authorizes you to view and download the content portion of this web site only for your personal, non-commercial use, provided that you retain, on any copies of the materials, all copyright and other proprietary notices contained on the original materials. You may not otherwise copy, reproduce, modify, adapt, display, perform, publish, create derivative works from, store, sublicense, translate, sell, rent, reverse engineer, decompile, disassemble, or otherwise exploit this web site or its content.

The display of any trade names, trademarks, service marks, logos, or domain names on this web site does not imply that a license of any kind has been granted with respect to such trade names, trademarks, service marks, logos, or domain names. Any unauthorized downloading, re-transmission, or other copying, modification, or use of trade names, trademarks, service marks, logos, or domain names may be a violation of trademark and copyright laws and could subject you to legal action.

If you post content or submit material to this web site, you grant GCA a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media now known or hereinafter devised. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content does not violate this policy and will not cause injury to any person or entity; and that you will defend, indemnify and hold GCA and its employees, agents, officers, directors, agents, contractors, suppliers, and other representatives harmless from and against all liabilities, damages, claims, actions, costs, and expenses (including reasonable attorneys' fees) resulting from content you supply. GCA has the right but not the obligation to monitor and edit or remove any activity or content. GCA takes no responsibility and assumes no liability for any content posted by you or any third party.

3. Security

You should be aware that the Internet is not secure. If you choose to send any electronic communications by means of this web site, you do so at your own risk. GCA does not guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient securely.

4. Disclaimers

YOUR ACCESS TO AND USE OF THIS WEB SITE ARE AT YOUR SOLE RISK. YOU ARE ENTIRELY LIABLE FOR YOUR ACTIVITIES. GCA DOES NOT WARRANT THE ACCURACY, COMPLETENESS, TIMELINESS OR OTHER CHARACTERISTICS OF ANY CONTENT AVAILABLE ON OR THROUGH THIS WEB SITE. THIS WEB SITE AND THE INFORMATION ON IT ARE PROVIDED "AS IS." GCA MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. GCA SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY LOSS OR DAMAGE CAUSED BY USE OF, OR RELIANCE ON, OR INABILITY TO USE OR ACCESS THIS WEB SITE, OR DELAYS, INACCURACIES, ERRORS, DEFECTS OR OMISSIONS IN THE WEB SITE, REGARDLESS OF THE CLAIM OR AS TO THE NATURE OF THE CAUSE OF ACTION, EVEN IF GCA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.

GCA SHALL NOT BE LIABLE UNDER ANY LEGAL THEORY FOR ANY DAMAGES SUFFERED IN CONNECTION WITH USE OF THIS WEB SITE, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST SAVINGS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM IMPAIRED OR LOST DATA, SOFTWARE OR COMPUTER FAILURE OR ANY OTHER CAUSE, BY YOU OR ANY OTHER THIRD PARTY, EVEN IF GCA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. YOU HEREBY EXPRESSLY RELEASE GCA FROM ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DAMAGE CAUSED, DIRECTLY OR INDIRECTLY, TO YOU OR ANY THIRD PARTY AS A RESULT OF THIS WEB SITE AND ITS CONTENT INCLUDING ANYTHING DOWNLOADED OR ACCESSED. GCA DOES NOT REPRESENT OR WARRANT THAT THIS WEB SITE WILL BE AVAILABLE FOR ACCESS ALL THE TIME OR AT ANY TIME ON A CONTINUOUS, UNINTERRUPTED BASIS, AND IS NOT RESPONSIBLE FOR ANY INCONVENIENCE OR OTHER LOSS THAT YOU MAY SUFFER AS A RESULT. GCA IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, HARDWARE, SOFTWARE, OR OTHER PROPERTY RESULTING IN ANY WAY FROM YOUR USE OF THIS WEB SITE.

Where applicable law does not allow the exclusion of implied warranties, some of the foregoing exclusions may not apply to you. This Disclaimer applies to all content (including but not limited to user e-mails, discussion groups, chat rooms, blogs, etc.) merchandise, and services available through this site.

5. Indemnification

You agree to defend, indemnify, and hold GCA and its employees, agents, officers, directors, agents, contractors, suppliers, constituents and other representatives harmless from and against all liabilities, damages, claims, actions, costs, and expenses (including reasonable attorneys' fees) in connection with or arising from your use of this web site. GCA may participate in the defense of any claim or action at your expense and any negotiations for settlement. GCA reserves the right, on notice to you, to assume exclusive defense and control of any claim or action subject to indemnification by you, without relieving you of your indemnification obligations hereunder.

6. Interpretation

If any provision of these Terms and Conditions of Use is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and other provisions shall remain enforceable and in full effect. No failure or delay in enforcing any term, exercising any option or requiring performance shall be a waiver of that or any other right.
 
7. Links on This Web Site to Third Party Sites

This web site may contain hyperlinks to web sites operated by persons or entities other than GCA. Such hyperlinks to other web sites, whether to a home page or some other page on a web site, are provided for your reference and convenience only. You agree not to hold GCA responsible for the content or operation of such web sites. A hyperlink from this web site to another web site does not imply or mean that GCA endorses the content on that web site or the operator or operations of that site. You are solely responsible for determining the extent to which you may use any content at any other web sites to which you might link from this web site.

8. Links to This Web Site on Third Party Sites

Web sites operated by persons or entities other than GCA may contain hyperlinks to this web site. You agree not to hold GCA responsible for the content or operation of such third party web sites. A hyperlink to this web site on another web site does not imply or mean that GCA endorses either the content of the web site containing the hyperlink to this web site or the operator or operations of that site. You are solely responsible for determining the extent to which you may use any content at any other web sites which might link to this web site.

9. Communications

You agree that you will not upload to, distribute, or otherwise publish on or through the web site any slanderous, obscene, libelous, defamatory or unlawful material. You are solely responsible for any content you post to this web site and represent and warrant that such content (a) shall not be fraudulent; (b) shall not infringe any third party's copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy; (c) shall not violate any law, statute, ordinance, or regulation (including without limitation those governing import/export control, consumer protection, unfair competition, anti-discrimination, or false advertising); and (d) shall not contain any viruses, Trojan horses, worms, time bombs, cancel bots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or information.

10. International Visitors

GCA makes no representation that materials on this web site are appropriate or available for use in locations outside the United States. If you access this web site from outside the United States you are responsible for compliance with local laws.

11. Choice Of Law And Forum

These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of the United States of America and the State of California, excluding its conflicts of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions of Use or your use of this site shall be in the state or federal courts located in the County of Stanislaus in the City of Modesto, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Whom To Contact If You Have Questions

If you have any questions, please email us.